This Privacy Policy describes how we collect and use your personally identifiable information at the Orbitz for Business website (Site) and your third party accounts that you permit us access to. This policy does not apply to information we may collect from you in other ways or at other locations, such as at other websites owned by us or our parents or affiliates (like Orbitz.com), offline, or through emails that you may send to us. The Orbitz for Business website is accessible only to individuals whose organizations have elected to have us offer the Orbitz for Business services to them. The Site is not intended for, nor is it accessible to, the general public.
BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR BY USING OUR SITE OR PERMITTING US ACCESS TO YOUR THIRD PARTY ACCOUNTS, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required personal information, we may not be able to provide you with products or services offered on our Site.
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please e-mail us at: customerservice@orbitzforbusiness.net, or write to us at: Customer Service, Orbitz for Business, Inc., 500 West Madison Street, Suite 1000, Chicago, IL 60661 with a reference to California Disclosure Information.
We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
When you first register as a member, we require that you provide us with limited contact information, including your name, email address, and organization's name. If you consented to have your organization share your personal travel information with us, we will match the limited information you provide with the travel profile you may have provided your organization. If you did not give consent directly to your organization, then at the time you register we may ask for your consent to obtain from your organization your full travel profile. Included in that profile will be more detailed personal information that you provided to your organization, such as your address, frequent flyer numbers, and credit card numbers for travel bookings. Your consent for your organization to share your travel profile with us may be necessary for you to become a member of this Site. At the time your register, you will also need to choose a password, which will be required to gain access our Site. We might also request your home zip code.
If you book Products or Services for other travelers using your Member ID and password, or if you provide us with contact information of a third party for OrbitzTLC Alerts, you must make sure that you have the right to do so. By providing the personal information of another traveler, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose his or her personal information as set forth in this Privacy Policy.
During your use of our Site, we may from time to time ask you to provide other information, for example, gender, activities and lifestyle preferences, preferred destinations, seat selection or meal request preferences, details about your participation in loyalty or awards programs and applicable membership numbers, or other ticketing options. From time to time, we may also invite you to participate in an optional survey or a focus group. When you book products or services, such as booking a flight or hotel, we will require that you provide payment or other necessary information. This includes, for example, billing information, driver information, or other information as required by a third party product or service provider (hotel or airline, for example).
We may also offer you the option of permitting us access to your third party accounts, such as your TripIt account. We may view and use any information stored in such third party accounts in accordance with this policy.
Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or book the products or services available on our Site. Since this Site is only accessible to corporate organizations, we do not believe we are collecting information from minors, nor do we knowingly collect information from any minor, and will not use information if we discover that it has been provided by a minor.
We use personal information in order to provide and enhance the products or services offered on our Site:
We use information collected through cookies, pixel tags, or other passive tracking mechanisms to better understand how our Site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Site, the variety of searches of our Site's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which visitors connect to our Site. We also use this information to improve our Site content and ease of use, to personalize and improve your individual viewing experiences on our Site, and provide information that may be of interest to you. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.
We aggregate certain information to describe our user base to current or potential partners so they understand general market needs and preferences. We aggregate, for example, information provided to us by participants of surveys or focus groups. By aggregating the information, we remove any personally identifiable information we may have or may have been provided.
If you, or someone acting on your behalf, book(s) products or services on this Site or if you utilize any third party loyalty or rewards points to redeem products or services on this Site, we will provide your organization, and/or such third party loyalty or rewards redemption program provider with the details of your booking, which details will include your personal information. In addition, we may provide your organization information about your use or non-use of the Site, which we may obtain from your third party accounts that you permit us access to. From time to time, we may also disclose your personal information:
We combine your personal information in what we call "My Stuff", which consists of �My Travel Arrangers� "My Account" and "My Trips". My Travel Arrangers contains a list of individuals within your company who have the ability to book travel arrangements on your behalf. My Account contains your name, e-mail address, billing address, phone numbers, email and password settings, and departure city from which you usually travel. It also contains other information such as your travel preferences, and all other information that either your organization has provided or that you have elected to provide us, such as gender, favorite activities, lifestyle preferences and favorite destinations. My Trips contains information about your current, canceled, or past trips. In your My Stuff folder is also the personal information of your administrative assistant (if applicable), emergency contacts, individuals for whom you have made reservations or to whom we have sent alerts on your behalf. We will retain your personal information in our databases as long as necessary for us to respond to your specific request and to carry out the purposes described herein. After that time, we may retain certain information in order to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for a cancelled trip; to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it. Your personal information will be stored in secured locations, and on servers controlled by us located either at our offices, or at the offices of our service providers, or our affiliates.
We employ physical, administrative and technical safeguards to help protect the confidentiality and integrity of personal information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of personal information, including use of encryption software for transition of credit card information. When personal information is sent to our service providers, we require, in our contracts with them, that they protect all personal information in a manner consistent with the principles articulated in this Privacy Policy.
Protect Yourself! If you choose to contact Orbitz for Business through the Site, you should be aware that any information transmitted electronically via the World Wide Web might not be secure. Orbitz for Business assumes no liability for the loss of any information that you transmit to us via the World Wide Web. We do not and will not, at any time, request your credit card information, Member ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about the practice known as "phishing," and to learn how to protect yourself in online transactions, you may want to visit the Federal Trade Commission at http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.
We endeavor to ensure that personal information is as accurate, complete, and current as necessary for the purposes for which we use that information. We encourage you to visit your My Stuff folder to review your personal information. You can access and update, correct or modify the personal information which you have provided us in My Stuff. You can also do so by contacting us as indicated in Contact Information.
As part of the registration process, or later on during your use of the Site, we may give you the ability to receive via e-mail or direct messaging information about our products and services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as flight specials and other travel opportunities available on our Site or sponsored by our travel service providers. We send this information directly ourselves, or via third party service providers. If at the time you are notified of these services you do not follow the directions to opt-out of receiving these communications, we will send them to you. At any time, you may change which of the communications you wish to receive by changing your preferences in your My Stuff folder. In addition, in our e-mails and other communications, we will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional e-mails from us.
For your convenience, our Site provides links to other sites. When you click on one of these links, you are leaving our Site and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.
We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership. We will post an appropriate notice of changes to the Privacy Policy and changes or ownership on our Site. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to the Site, as well as to existing information held by us.
If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose personal information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law. If you have questions or concerns about any proposed change, please contact your travel administrator.
Orbitz for Business is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because Orbitz for Business wants to demonstrate its commitment to privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding Orbitz for Business privacy practices, you should first contact the Orbitz for Business Chief Privacy Officer. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe (http://www.truste.com). TRUSTe will then serve as a liaison with Orbitz for Business to resolve your concerns.
If you have any questions or concerns about access to personal information, the collection, use, management or disclosure of personal information, this policy or our information handling practices, with whom your personal information is shared, or if you need further assistance with respect to our Privacy Policy, you may contact our Chief Privacy Officer, or our Customer Service department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.